FAQ's
Q: What is Cycle Surgery? A: Cycle Surgery is a UK-based bike retailer that offers a wide range of bicycles, cycling equipment, and accessories, as well as maintenance and repair services.
Q: Where is Cycle Surgery located? A: Cycle Surgery has multiple stores located throughout the United Kingdom. You can find their store locations on their website.
Q: What types of bikes does Cycle Surgery sell? A: Cycle Surgery sells a wide range of bicycles, including road bikes, mountain bikes, hybrid bikes, electric bikes, and kids' bikes.
Q: Does Cycle Surgery offer bike servicing and repairs? A: Yes, Cycle Surgery offers a range of bike maintenance and repair services, including bike servicing, bike fitting, wheel building, and suspension servicing.
Q: Can I order online from Cycle Surgery? A: Yes, you can order bicycles, cycling equipment, and accessories online from Cycle Surgery's website. They offer home delivery, click and collect, and international shipping options.
Q: Does Cycle Surgery offer financing options? A: Yes, Cycle Surgery offers a range of financing options to help you purchase your dream bike or cycling equipment. They have partnered with several finance providers to offer flexible payment plans.
Q: Does Cycle Surgery offer a price match guarantee? A: Yes, Cycle Surgery offers a price match guarantee. If you find a product they sell for a lower price elsewhere, they will match the price.
Q: Does Cycle Surgery offer a loyalty program? A: Yes, Cycle Surgery has a loyalty program called Ride Rewards. Members earn points for every purchase, which can be redeemed for discounts on future purchases. Members also receive exclusive offers and invitations to special events.
Q: What is Cycle Surgery's return policy? A: Cycle Surgery has a 30-day return policy for most products, provided they are in their original condition with all packaging and tags intact. The customer is responsible for the cost of returning the item unless it is faulty or damaged.
Q: Does Cycle Surgery offer bike rentals? A: Yes, Cycle Surgery offers bike rentals at selected stores. Customers can rent road bikes, mountain bikes, electric bikes, and kids' bikes for a daily or weekly rate.
Q: Does Cycle Surgery offer bike insurance? A: Yes, Cycle Surgery offers bike insurance through their partnership with Bikmo. The insurance covers theft, accidental damage, and personal injury, among other things.
Q: Does Cycle Surgery offer bike fitting services? A: Yes, Cycle Surgery offers bike fitting services to help customers achieve a comfortable and efficient riding position. They use the latest technology and equipment to analyze the customer's riding style and body measurements and adjust the bike accordingly.
Q: Does Cycle Surgery offer trade-ins? A: Yes, Cycle Surgery offers trade-ins for old bikes. Customers can bring their old bike to a Cycle Surgery store and receive a discount on a new bike or cycling equipment.
Q: Does Cycle Surgery offer workshops and events? A: Yes, Cycle Surgery offers workshops and events on various topics, such as bike maintenance, nutrition, and training. They also organize group rides and social events for customers to meet and connect with other cyclists.
Q: Does Cycle Surgery have a community program? A: Yes, Cycle Surgery has a community program called 'Ride It Out'. The program aims to promote cycling as a healthy and sustainable mode of transportation and support local cycling initiatives and charities.
Q: Does Cycle Surgery have a blog or social media presence? A: Yes, Cycle Surgery has an active blog and social media presence, where they share cycling news, product reviews, tips, and inspiration. Customers can follow them on Facebook, Instagram, Twitter, and YouTube.
